FAQs

1. How can I contact you?

You can reach us by email at hollyjoyofficial@gmail.com. We strive to respond to all inquiries within 24 to 48 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and shipped from multiple locations. We ensure that all items are shipped efficiently to provide timely delivery to our customers.

3. Can I get a refund on my products?

Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item, provided it is in its original condition.

4. What conditions must be met for a return?

To be eligible for a return, your item must be unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days.

6. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Additionally, we do not accept returns on sale items or gift cards.

7. What should I do if my item is damaged or defective?

Please inspect your order upon reception. If you receive a damaged or defective item, contact us immediately at hollyjoyofficial@gmail.com so we can evaluate the issue and resolve it promptly.

8. Can I exchange my item for a different one?

The fastest way to obtain a different item is to return the original item and make a separate purchase for the new item once the return is accepted.

9. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.

10. What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.